FAQ
Clear answers before you start logging.
Product, AI safety, privacy, subscriptions, credits, support, and data deletion in one place.
What is PawSignal?
PawSignal is a pet behavior cue journal. It helps you turn photo check-ins into visible cue notes, likely mood signals, care next steps, and timeline history.
Can PawSignal read my pet's mind?
No. PawSignal does not translate thoughts or claim certainty. It looks at visible posture, expression, activity, and scene context to provide a probabilistic behavior interpretation.
Is PawSignal veterinary diagnosis?
No. PawSignal provides general care and behavior information. For injuries, poisoning risk, pain, severe symptoms, worsening health concerns, or urgent behavior changes, contact a licensed veterinarian.
When are photos uploaded?
Photos are saved locally for your journal. When you request an AI behavior check, the selected photo data is sent to PawSignal backend services for analysis.
What data is used for product analytics?
PawSignal can sync coarse commerce, credit, ad, and growth events. Product analytics should not include raw photos, image bytes, prompts, questions, assistant answers, transcripts, diagnosis text, or detailed medical notes.
How do credits work?
AI photo checks and assistant questions use credits. Pro adds more monthly credits, and one-time credit packs are available for users who do not want a subscription.
Why is the Google Play link already fixed?
Google Play public links are based on the Android package name, and PawSignal uses com.sunshing.aipetthought. The App Store link needs the separate numeric Apple App ID from App Store Connect.
How do I cancel or request a refund?
Subscriptions and refunds are managed by the App Store or Google Play account used for purchase. PawSignal cannot directly cancel a store-managed subscription for you.
How do I delete data?
You can remove local app data from your device and contact support for backend commercial or event data deletion requests tied to your anonymous app identity.